Customers service and Satisfaction
In this vast modern world of the competitive market, the most important aspect of the struggle is to always land on the side where customers are satisfied since the most important role in the market is played out by customers. This satisfaction leads to the development of our asset and loyalty which leads to a better market for our business.
The flowing rules and aspects of our new world have made it a difficult journey to cast a new line of customers into our market, that’s why we have always made it into a must to keep a sacred place for our old relations and count on their honest comments on our honest services. These comments worth a fortune for our establishment. We work hard to get the best of these comments and loyalties for they are the true recommendation of our work and proof that we are good and there is nothing better than knowing that we are worthy of their consideration.
Nowadays caring for how customers are feeling and their sense of satisfaction is as important as the care and delicate approach toward producing the top product. The key to building the best product is to track your customer and study them because what we want to do is to satisfy their need. it’s easy math, without the satisfaction you’ll business never succeed.
Creating a channel to hear the voice of customers before releasing new products in the market creates a great chance to correct the difficulties and improves the product to a new level since we’ve already figured the bugs and were given a chance to change the inefficient features.
That’s why we have created a panel for absorbing the critics and comments which is a department established for such problems. Such site is referred to as Clients service and customers Satisfaction and the various polls had led us to settle on certain services to meet such satisfactions.
This Department’s considerations are as follows:
- To collect all critics, complains and suggestions Stated by customers, through the bridges, we have provided exclusively for such matter. Telephone, website, customers Portal, online Chat or answering such calls and adding the answers to website are examples of this consideration.
- Analyzing the complains to reach a solid statement on the problem and agreeing on a program to solve it after discussing it with other departments and asking for their opinion. This allows us to play the most accurate response.
- To study customers desires and to organize such satisfactions and settle on a plan to meet them.
- Studying obstacles in the market and deciding on a method to remove such problems and represent a flawless experience with using our products.
- To promote Customer Oriented Values
- To launch Survey programs and to measure the satisfaction level of customers and to receive feedbacks
- to analyze them. The outcome would be a report on the study of unhappy customers.
- To prevent and remove the problems that are preventing customers from satisfaction.
- Developing and creating opportunities to transform passive customers into active ones.
- Constantly developing new methods to keep active consumers from becoming passive.
- To run and take part in specialized programs and campaigns specialized for customers to take part in bonus promotions.
- To establish after-sale services such as maintenance and paint.